Your Rogers Hi-Speed Internet service includes a certain amount of usage every month. When you approach 75% of this amount, you’ll receive a message warning you that you’re nearing your limit. Reach 100%, and you’ll receive another one. We do this to keep you informed. We also provide a tool on rogers.com that allows you to track your usage, so you won’t have to rely on these notifications. It’s important to keep track – once you go beyond your monthly usage allowance, you’ll be charged for any additional usage.
Your bill includes any usage charges from your previous month of service. But the usage tool on rogers.com shows usage charges from your current billing cycle. The charges you see on the usage tool today will appear on your next Rogers invoice. The tool gives you a more “real time” view of your usage. You’ll therefore have a better understanding of your online activity, so you’ll always know whether your service tier is meeting your needs. The usage tool also lets you see your usage for the past six months.
There could be many reasons: Does anyone else in your home use the Internet? Perhaps they received the onscreen usage notification and dismissed it. Do you have another email address – one that isn’t listed on your account? Have you checked your @rogers.com email address? If you don’t have one, go to www.rogers.com/begin to register today.
Different service tiers serve different customer needs. Allowances and additional usage charges have been set to fit those needs and to reflect how customers who subscribe to each tier use the Internet.
Although they’re inconvenient, spam and pop-ups accumulate very little usage. It would take several hundred thousand emails, for example, for you to reach your usage allowance. But we understand your concern. That’s why Rogers Yahoo! Mail offers free spam protection. To access Rogers Yahoo! Mail (your @rogers.com email address), go to www.rogers.com/begin and register today.
We’re committed to meeting our customers’ needs. And because people are doing more and more online, the cost of meeting those needs for faster, more reliable service is increasing. As a result, our service tiers are now based on speed and usage. We understand that our customers use the Internet in different ways, so those who need more usage can switch service tiers or pay for additional usage on a monthly basis. This way, each tier accurately reflects how you use the Internet. This also allows us to maintain competitive monthly rates for all of our customers.
We understand that customers are using the Internet more and more every day. We’ve therefore set our usage allowances at very generous levels. In fact, more than 90% of our customers will be well below their usage allowance each month. We want all of our customers to get the most out of their Internet service. That’s why we’ve created a usage notification tool (available at rogers.com) – to let you know when you’re reaching your usage allowance. Our goal is for you to feel free to use the Internet as you always have – without any surprises on your bill.
Each Rogers Hi-Speed Internet service offers a generous monthly usage allowance.
Click here to view our Internet services and associated usage allowance.
Note for Lite customers: If you signed up for Lite before July 21st, 2010, your usage allowance remains at 25GB. Additionally, if you are a Lite customer living in the Atlantic, your usage allowance remains at 25GB. Note for Extreme customers: If you signed up for Extreme before July 21st, 2010, your usage allowance remains at 95GB. Additionally, if you are an Extreme customer living in the Atlantic, your usage allowance remains at 95GB.
Yes. If you exceed your monthly usage allowance, you will be charged as follows:
Ultra Lite – $5.00/GB to a maximum of $100.00
*Note for Lite customers: If you signed up for Lite before July 21st, 2010, your additional usage charges remains at $2.50/GB. Additionally, if you are a Lite customer living in the Atlantic, your additional usage charges remains at $2.50/GB
To give you the maximum level of monitoring, we update the usage tool on a daily basis. You can view your usage at any time. We'll also send you an online message when you reach 75% and 100% of your usage allowance. We recommend monitoring your usage with the tool on rogers.com. If you use less than one megabyte in a day, no usage will be recorded.
Your usage period is the same as your billing period. For example, if your bill date is the 18th, your usage period would run from April 18th to May 17th. Therefore, if you were an Express customer with a monthly usage allowance of 60 GB, your usage would be reset to zero on May 18th, and you?d have another 60 GB of usage for the next usage period of May 18th to June 17th. To see your usage period, please sign in at www.rogers.com and select "Usage Details" on the main Customer Service page, in the Internet dashboard.
Yes. You can see a daily overview of your usage for the current and previous month, as well as a monthly overview of your usage for the last six months.
The usage tool tracks your usage in megabytes. To convert your usage into gigabytes and calculate your additional charges, follow these steps:
1. Over usage = (“Total Usage” MINUS “Service Includes”) DIVIDED BY 1,024
Depending on your bill date, you’ll be billed for additional usage either one or two months after you use it.
If your Rogers services appear on more than one invoice, you’ll be billed for additional usage one month after you use it. If your Rogers services appear on one invoice, you’ll be billed for additional usage two months after you use it. If you receive bimonthly, quarterly, semi-annual or annual billing, you’ll be billed for additional usage one month after you use it.
Rogers Portable Internet has monthly usage allowances. But Rogers does not currently charge ADSL or Portable customers who exceed them.
No. Unused usage cannot be carried over. Your usage allowance applies to each billing period and is reset at the start of each billing cycle.
Yes. Additional usage charges apply to all Rogers Hi-Speed Customers.
We offer five tiers of service, and each comes with a different usage allowance. The best way to increase your monthly usage allowance is to select the level of service that best meets your needs. You can also choose to pay for additional usage each month on a per-gigabyte basis.
Additional usage will appear as a “Usage Charge” under the Internet Services section of your bill.
Usage is the amount of content transferred to and from your modem while you’re online. It is generally measured in megabytes (MB) or gigabytes (GB). Different online activities consume different amounts of usage.